Tag: customer experience

Customer Expectations

Gaining a competitive edge through customer experience

Imagine sitting at a restaurant, the decor is amazing – the perfect setting for a cozy dinner. However after being seated you wait forever for the waitress to take your order. When she does, she is unfriendly and unengaged. When the food eventually arrives, it looks appetising but it is cold and the waitress brushes off your complaints. To add […]

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